Bills & Payments


All regular bills are mailed via USPS the last day of each month. Customers opting for email notification will receive an emailed bill no later than the 1st of the month. This is your First Notice. If unable to make payment by the 12th of the month, contact the Village Office. Other payment arrangements may be available to you.

Contact Us to signup for email billing.

Payment Options

  1. Cash or Check Payments can be made:
    1. at the Village Office between the hours of 7:30am – 4pm, Mon-Fri
    2. placed in the drop box to the left of the utility office door 24/7
    3. mailed to the Village Office, PO BOX 560, Pawnee.
  2. Automatic Direct
    • The Village Office offers a Direct Debit Program through a Checking/Savings account. Direct Debit Enrollment sheet is available here. Each month’s billing amount will be deducted from your banking account on the 11th of each month. This is a free service.

Fee Based Payment Options

  1. Online payments can be made here. Please note there is a third-party processing fee for online payments.
  2. Debit Card/Credit Card payments can be made in the Village Office or over the phone (217/625-2941) for a processing fee.

Delinquent Accounts

Late Payments
Payments not received by the 12th of the month, will accrue a 10% penalty. This is the higher amount listed on your billing card.

Final Notice
Payments not received in a timely manner after the 12th will be mailed a Final Notice (Red Letter) and accrue an additional $10.00 fee. This is your final notice before disconnection of utilities.

Service Disconnection
If the utility bill and accrued late charges are not paid by the date listed on the Red Letter, utilities will be disconnected without further notice. A $40 Reconnect Fee will be added to the utility account balance. Full account balance must be paid to get utilities reconnected. If payment is received after 2pm, utilities will be reconnected on the next business day.

Level Payment Program

The level payment program is a program that allows the customer to pay a set payment that is due by the fifteenth of each month. This monthly amount is calculated based on an average of the customer’s actual usage during the previous year and may be adjusted from time to time to keep balance in line with customer’s actual consumption. This program begins in June of each year. A customer agreement will be sent out in April that must be signed and returned no later than May 15.

Please contact the Village Utility Office for more information about the Level Payment Program.